Refund policy

Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item should:

  • be within 30 days of delivery
  • be in its original condition whenever possible
  • include the original packaging if available
  • include proof of purchase or your order number

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

How to Request a Return

To initiate a return, please email us at support@trynourition.com and include:

  • Your order number
  • The product(s) you’d like to return
  • The reason for your return
  • Photos if your item arrived damaged or defective

Our support team will review your request and respond within 1–2 business days with the appropriate next steps.

Return Instructions

Depending on your situation, we may:

  • provide return instructions and a return address,
  • offer a replacement,
  • issue a refund without requiring the product to be returned,
  • or provide another suitable resolution.

Return instructions will be provided only after your request has been reviewed.

Refunds

Once your return or claim has been approved, refunds will be issued to your original payment method.

Please allow:

  • 3–5 business days for us to process your refund after approval.
  • Additional processing time may be required by your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

  • your order number,
  • a brief description of the issue,
  • and clear photos of the product and packaging.

We’ll work with you to resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, unless they are defective or arrive damaged.

If you’re unsure whether your product qualifies, please contact us before initiating a return.

Need Help?

If you have any questions regarding returns or refunds, feel free to contact us at:

support@trynourition.com

We’re always happy to help and will work with you to find the best possible solution.